Job Title: Customer Service Associate
Job Id: 43383
Location: Nigeria
Job Responsibilities / Duties
- You will be responsible for providing an inspiring and delightful experience to our customers.
- Delivering efficient, friendly responses to customer inquiries and build our brand via our text-based chat platform
- Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play
- Escalating customer feedback and IT issues to help improve our product
Ideal candidates will be extremely flexible with scheduling , working shifts and working weekends and occasionally holidays.
NOTE: This Job has 3 open positions.
Qualifications
- Higher Education Qualifications in Business/Client Service/Customer Service/Marketing
- Active on social media platforms and also conversant with social media trends
- Expertise in managing conversations on social media
- Passionate about customer service
- Highly entrepreneurial – comfortable with ambiguity and taking initiative
- Excellent collaborator and team player
- Excellent communication skills, both oral and written
- Good grammar, spelling and punctuation
- Good typing speed (ideally above 45 wpm). This will be tested below.
- Previous experience in Customer Service in Finance related company is an added advantage
- Must have completed the mandatory NYSC programme or have an exemption letter.
Typing Speed Test – Please follow instructions below
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- Go to http://www.typingtest.com/ [http://www.typingtest.com/] to complete a type speed test.
- On the left, select English, 1 minute, and Aesop’s Fables.
- Click the green “Start Test” button.
- Upload a screen shot of your results with your application with your cover letter or resume (type speed number, error number, adjusted speed number).
How to Apply
Interested and qualified candidates should:
